Opened on November 17th, this all-inclusive facility is designed to deliver a social and engaging lifestyle while exceeding the standards of care. The home aims to create a warm, welcoming atmosphere, with a gorgeous cinema (which hosted a Polar Express event for a local school), stunning gardens and high-spec bedrooms featuring queen-sized, mobility-enabled beds and mini-fridges, Fairwood Fields offers an experience akin to a luxury hotel rather than an institution. The emphasis is on community and ensuring residents feel at home in every aspect of their stay.
coolcare’s role from day one.
Since day one, Fairwood Fields has used CoolCare software, with Home Manager Lynn Robinson having previously experienced the benefits of the system. She found CoolCare to be an essential tool for managing the intensive lead-to-resident journey typical of a high-end, newly opened facility.
occupancy management: the speed advantage.
CoolCare’s occupancy module plays a crucial role in ensuring that Fairwood Fields maintains a 24-hour response time for all new enquiries.
Lynn Robinson said: “I find it so easy to navigate around for occupancy… it prompts you, it’s second nature. The colour coding means you can quickly see priorities and overdue tasks, so you don’t have to think about it. It absolutely helps with conversion as you need to be quick and effective; otherwise, you miss it.”
The system’s intuitive dashboard and easy-to-run reports offer real-time insights into the home’s pipeline, helping the team stay on top of new leads and avoid missing opportunities.
total compliance and people management.
CoolCare’s staff management functionality centralises all employee information, including training, holidays, appraisals and probation. This consolidation ensures that Fairwood Fields meets all compliance requirements and streamlines administrative tasks.
Lynn continued: “It’s a complete roadmap for the employee journey. Things don’t get missed and it ensures we stay fully compliant while saving valuable time.”
biometrics and payroll: daily oversight.
CoolCare’s biometric clock-in/out system simplifies staff attendance tracking. It flags any discrepancies on the dashboard, allowing Lynn and her team to address issues promptly before they impact payroll. “We can see things daily if anything isn’t right. It’s quick and easy to stay on top of things.
engaging the community.
Fairwood Fields aims to deeply integrate into the local community, with connections to butchers, farms, schools and local businesses. Their outreach efforts include hosting events like a Christmas Market and being part of the Pontefract community kitchen. The Digital Reception tool supports these efforts by managing newsletter sign-ups and maintaining a comprehensive address book for seamless communication with prospective families and community partners.
While the Virtual Notice Board serves as a dynamic communication hub, displaying important information like daily menus, staff on shift, upcoming events and resident birthdays. This tool keeps both families and residents informed, making coordination easier and enhancing the overall resident experience.
CoolCare has played an essential role in helping Fairwood Fields operate smoothly and maintain its occupancy journey. With the tools provided by CoolCare, the care home is able to offer a 5-star service while also staying on top of key operational tasks like occupancy management, compliance, payroll and communication. In Lynn ‘s words:
“CoolCare absolutely saves me time, without a doubt. I wouldn’t use anything else.”
If you think this is something that could benefit you, get in touch.
