Are you interested in discovering how CoolCare can help support management in your care home?
Keep reading to find out more about how The Hennessey Partnership has used our technology to do just that:
“I love CoolCare, we all love it.”
James Cooper-Stevens
support management | the hennessey partnership.
The Hennessey Partnership focuses on providing care for individuals with complex needs across four different homes.
Before implementing CoolCare, The Hennessey Partnership faced challenges with its rostering system. They noted that agency use wasn’t accounted for, and the rosters weren’t accurate in reflecting what was happening in the homes.
The team has been using our technology for two years to support management and address issues in their care homes.
Due to their intricate requirements, they use our workforce management, administration, and support to stay organised.
support management | benefits of coolcare.
James Cooper-Stevens, the managing director, recently discussed his positive experience with CoolCare. He shared some very positive feedback about our software, saying: “I love CoolCare, we all love it.”
Our software simplifies payroll, reporting, compliance, and HR systems whilst providing real-time views to identify trends and streamline processes.
With the use of these systems, the compliance manager can manage sickness and HR, whilst finance benefits from simple and efficient organisation.
The system has reduced time delays, saving a day of time in preparation for QA audits. It’s become an indispensable tool, with 70% of the information required coming from CoolCare.
support management | the use of workforce management.
The team has made use of the staff roster and messaging system to support management tasks, including finding cover for shifts.
By communicating with staff through our messaging system, James noted that his team saved several hours per week on phone calls.
So far, the messaging system has enabled direct communication with staff from the roster, reducing miscommunications and missed training opportunities.
He commented: “The rosters are really clear on the app. It shows when they’re working and whether there’s a holiday. It stops all manual holiday requests and allows the managers to accept with ease, reducing the amount of manual paperwork across the business.”
“The rosters are really clear on the app. It shows when they’re working and whether there’s a holiday.”
James Cooper-Stevens
control over staff hours.
James shared that using CoolCare has been instrumental in helping the staff gain more control, saying: “It really helps with roster management and holidays and sickness. It’s all trackable.”
With our software, staff are no longer waiting for rosters and can access the information via web enabled devices through our staff portal. It consistently updates their training schedules, which avoids repetition and makes things clear.
The roster management system is now trackable, helping to support management with employees’ rotas and ensuring that everyone is working the right shifts.
As well as this, our software has streamlined the process of staff schedules, allowing managers to run holiday allowances and preventing the overuse of annual leave. This has brought clarity to the management process and minimised cases of over-approving.
“It really helps with roster management and holidays and sickness. It’s all trackable.”
James Cooper-Stevens
the use of occupancy and invoice management.
To further support management, The Hennessey Partnership has recently implemented CoolCare to streamline invoicing processes and manage occupancy rates.
The results have been significant, with James reporting an increase in bed numbers. He said: “As heads of departments are tracking it, they can see how long enquiries have been there and when managers confirm pre-assessments. If they’re not reactive enough, the heads of department can take action.”
Besides optimising occupancy processes, our technology has improved invoicing and payroll. Our software has made these processes simple and efficient, leading to a marked improvement in confidence, accuracy and organisation.
implementation and recommendation.
James also praised our implementation process, explaining that “we receive support as and when we need it, with no issues so far”.
When asked about recommending the software, he replied: “I have done, absolutely. It takes some time to set it up, but once it’s up and running, you’re sorted and can keep on top of it. If you put in the work, you can get the best out of the system.”
James’ experience with our software showcases that CoolCare is a smart, reliable and efficient solution that provides streamlined services.
“It takes some time to set it up, but once it’s up and running, you’re sorted and can keep on top of it. If you put in the work, you can get the best out of the system.”
James Cooper-Stevens
To discover more about how our technology can benefit your care home, take a look at our website, or contact a member of our team.
Alternatively, take a look at our previous case study to discover the benefits of our software for Lexicon.
