Monson Care Home, which is part of a group of four homes, adopted CoolCare to make its operation more efficient, improve rostering and staff management and reduce costs in the long run.
Charli Angeloni, Deputy Manager at Monson Care Home, describes how CoolCare has simplified people management and administration for them.
High agency costs and inefficiencies | Challenge
Before implementing our technology, Monson Care Home suffered from high agency staff costs and inefficiencies in scheduling and communications. Residents found it difficult to connect with the agency staff, who were often unfamiliar with the home and its residents’ needs. The care home needed a solution that would improve scheduling, reduce administrative workloads and optimise workforce management.
Elimination of agency staff and cutting costs | Key benefits
Over the last six months, Monson Care Home has been able to completely remove the need for agency staff, resulting in substantial cost savings for the business and improved continuity of care.
CoolCare’s technology allows the team to plan rotas effectively and efficiently. We can also quickly identify empty shifts and target the right staff for cover.
Charli
“Instead of relying on emails, we can now send shift messages via text to staff. This is a simple and quick way to communicate with staff and allows them to easily view and accept shifts, ensuring smooth scheduling and ultimately reducing our reliance on agency staff to fill the gaps.”
As our software works across all Monson Care Group homes, it allows them to share resources. Care homes located close to each other can transfer staff when extra shifts are available, ensuring flexibility and better coverage. This system also assesses weekly hour needs, helping management recruit effectively and cut excess costs.
Charli continued: “Another benefit is that residents appreciate seeing familiar care staff and having a consistent care team, which makes a huge difference to their stay. Staff, on the other hand, are more comfortable and confident, as they work with known colleagues instead of unfamiliar agency workers.”
Since adopting CoolCare, Charli has also experienced many improvements in operating efficiency with management on a day-to-day basis becoming effortless and intuitive.
Charli said: “The clear dashboard and widgets give real-time visibility, so important tasks and deadlines are not overlooked. The rota and occupancy feature of the system enables our employees to easily allocate activities, track availability, and control workflows – all in one interface.
Streamlining occupancy and administration
Follow-up actions and key updates are clearly displayed, making it easy to keep track of everything. The simple interface helps new admin team members get up to speed quickly, without missing any important information.
“We rely on CoolCare’s software for timesheets, rostering, staff portal access, HR functions, occupancy management and invoicing. The dashboard is clear, helping us stay on top of important tasks.”
A smarter way to manage care homes administration
Monson Care Home’s adoption of our CoolCare software has led to significant cost savings, improved workforce management and a more efficient administrative process.
I would absolutely recommend CoolCare! The support team at CoolCare is excellent, they respond quickly with same-day resolutions. The system is clear, easy to use, and far simpler.
Charli
She continued: “It’s user-friendly and efficiency makes our daily operations smoother and more manageable.” With CoolCare, care homes can now prepare in advance with reliable software that requires minimal intervention.
If you think this is something that could benefit you, get in touch.
Also, while you’re here, check out our latest case study to discover how our technology streamlines the management workload at The Hennessey Partnership.
