technology services and customer help | our methods at coolcare.

Are you interested in discovering how CoolCare delivers excellent technology services and customer support to care home operators?

At CoolCare, we understand the need for advanced technology to improve your care home operation.

Our tailored onboarding process and post-support framework can you help achieve just that; keep reading to find out more:

technology services | consistent support.

Our technology is simple to use and helps you manage your care home easily and effectively. We also offer comprehensive customer support for both yourself and your staff. 

Whether you contact us by phone, email, or use live chat with a member of our support team; we aim to respond to the majority of inquiries on the same day.

For example, Lexicon commented that we “offer strong support and the live chat box feature is really useful. We’ve received excellent ongoing support and are very happy with the customer service.”

Our support was also praised by the Hennessey Partnership, who said:  “We receive support as and when we need it, with no issues so far.”

technology services - screenshot of the live chat feature

technology services | access to ongoing training.

Pew Research indicates that approximately 65% of those polled believe that personal and professional development provides a variety of benefits. This demonstrates why it’s critical to offer consistent, ongoing training.

At CoolCare, we have a team of care home software specialist trainers to assist your staff with our technology services. 

As well as this, we’ve built a comprehensive library of user guides and training videos, that you and your team can access at any time.

technology services - staff training

technology services | regular product updates.

At CoolCare, we’re evolving to provide the best technology services to our customers. We regularly release software updates that include extra benefits and improved features.

We release guidance and training on all the new features and functions, to help you to understand the purpose of each update and allow for easy adoption of new features. 

software update

customer success management.

Our customer success team offers dedicated help to ensure you get the most out of our technology services.

As part of your subscription, we provide you with a dedicated customer success manager, who will look after your account and review how our software can help you meet your goals. 

This enables you to see how our technology is assisting you, and what else we can provide.

business success

If you’d like to find out more about how our technology services can benefit your care home, please take a look at our website or contact a member of our team.

Alternatively, why not take a look at our previous blog to discover more information about our invoicing system?


management support | the benefits of implementing our workforce management software.
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  • 6th March 2023
  • CoolCare
  • Blog

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