At CoolCare, we believe that good software starts with a great team. So, when our annual staff survey returned a record-high satisfaction score of 96%, we knew we were doing something right.
That’s a 15% jump from last year – and a clear sign that the company culture we’ve worked hard to build is one our people truly value.
putting people first
We talk a lot about making life easier for care home professionals, but we apply that same mindset internally too. Whether it’s through strong support networks, investing in the right tools or simply being clear on our goals – we aim to make work simpler, inclusive and more rewarding.
Regular, concise communication plays a big part in that. Daily stand-ups, weekly planning sessions and short project updates keep everyone aligned without the meeting fatigue. Meanwhile, things like Donut coffee chats, Slack celebrations and Iain’s light-hearted ‘Question of the Week’ help build connection across teams – even as we grow.
Fiona Hale, Managing Director said: “It’s incredibly rewarding to know how much our employees enjoy working at CoolCare. It’s always been our aim to create a workplace where people feel secure, valued and able to do their best work – and the results show we’re on the right track. Initiatives like Meeting‑Free Wednesdays, which give our teams uninterrupted time for focused work, are just one example of how we’re continually evolving to support our people and boost productivity.”
building a workplace on trust
Trust is one of CoolCare’s core brand values and it’s strengthened by three everyday practices that shape how we work – clear goals, transparent communication and supportive feedback loops.
From company-wide strategy sessions and open Q&As following every Board meeting, to 1‑to‑1s focused on growth – we’ve created a culture of psychological safety where healthy stress drives performance rather than anxiety.
One team member, who returned to CoolCare after trying work elsewhere, summed it up perfectly. “There’s trust and transparency built into how the company operates – I know where I stand, I know I’m being treated fairly, and I feel secure in my role.”
It’s the kind of feedback that means the world to us. Because a happy, empowered team isn’t just nice to have – it’s the foundation for everything we do.
Fiona said: “More than nine in 10 (93%) of our team feel secure in their role, 88% would recommend CoolCare to a friend or family member and 96% say they have the tech and tools they need to succeed. These aren’t just numbers to us – they reflect the trust, confidence and connection we’ve built together.”
continuing to obtain feedback to grow
We’re proud of these results, but we’re not stopping here. Feedback from the survey pointed to a need for more social connection, especially among our development team – so we’re already working on ways to connect the team beyond the screen.
One of the first steps we’ve taken is the launch of a new internal social channel, giving employees space to self-organise get-togethers and share ideas for social events. It’s part of our wider effort to strike the right balance between work hard and play hard.
Fiona added: “Our annual survey is an important tool in allowing us to understand where we’re doing it right and where we need to improve – and we’re dedicated to using these lessons to continue making the experience better for all at CoolCare.”
At CoolCare, we help care homes run better by combining smart technology with simple admin solutions. But behind every feature and every innovation is a team that feels supported, valued and connected.To learn more about how our team builds smart solutions for care homes – visit www.coolcare.co.uk
