The care community landscape has shifted irrevocably since the start of the Coronavirus pandemic – yet every care home and every team has exactly the same objectives as they ever had. How they meet those objectives has had to change though, driven by restrictions and extreme infection control measures. The use of smart care home technology has been at the forefront of that change.
Care homes continue to be busy, with demand for places consistently high. Care standards must be maintained, even against the backdrop of tight budgets and with increased outgoings for PPE, staff shortages and resident turnaround. Such tight control can only be ensured through close scrutiny and overview of key data. It’s care home management systems, like CoolCare, which gives that level of instant access which is now needed.
coolcare’s top 3 features in lockdown.
remote access to care home systems through cloud-based systems.
In times of crisis, it’s normal to pull as many people on-site as possible. However, with a human-to-human virus, the right and smart thing is to reduce the number of people accessing any given site. Close and accurate management is still intrinsic to performance.
CoolCare4 is being used by care businesses nationwide because it gives seamless, round-the-clock access to costs and staffing figures, as well as admissions and occupancy rates. As an entirely cloud-based system, it can be accessed from any device that has internet when working remotely. No need to download anything or use a specific piece of equipment – if you have internet, you can get onto CoolCare4 and manage your care home(s).
care home enquiry management AND customer service.
When enquirers call to ask if there is a place, they will be only too aware of the pandemic. They know that they’re talking with a business under extreme pressure, but it’s as important as ever that enquiries get handled with the same compassion and accuracy as it would under normal circumstances.
CoolCare4 Care Home Enquiry Management streamlines the entire enquiry process for care home operators, ensuring business as normal, whether working remotely or under tight restrictions. CoolCare4 simplifies the pipeline, making data capture at the point of first contact straightforward. The data can be then be used to support staff to manage the enquiry pipeline and waiting lists with the higher level of customer service that is needed to reassure enquirers of their decision to access care.
managing the bottom line for care home staff and teams.
How do you keep your essential teams in the loop when they’re not part of the caring or care support team? The smooth running of the business is fuelled by solid accounting processes that is based on seamless access to figures and data.
The CoolCare4 management system gives remote working accounting teams direct access to the records that they work with on a day-to-day basis with the same level of automation that they can rely on when they’re in the office. CoolCare4 excels in supporting remote workers because they can still access their normal data supplies through the cloud.
If your finance team can continue to keep their normal levels of accuracy, then they can continue to supply the management with the timely and accurate reporting that you need to assess business performance and forecast with purpose.
The effects of the pandemic will be felt for some time to come and this could – should – be the time for businesses to take that next step forward and progress. Investment in technology now is a meaningful and rewarded way to keep moving forward.