care home advice, capacity tracker & PPE tracker.

Here at CoolCare, we understand you are probably facing the most difficult period of operation in the lifetime of your Care Home.  We understand the demands and pressures you are under and we recognise the continued support you and your staff are providing to the most vulnerable people at risk of this disease.

The Government has provided Care Home guidance for managing residents who are presenting with COVID-19 symptoms.

The document ‘Admission and Care of Residents during COVID-19 Incident in a Care Home’ is being updated as the development of the pandemic continues, you can find the latest review of such guidance here.

In addition, the Government have issued information that all registered Care settings must sign up for the Capacity Tracker from 1st April 2020.

The Capacity Tracker enables central resources to identify bed capacity within the Care settings throughout the UK, enabling the most appropriate placement of residents where vacancies are known.

The document also includes helpful clinical advice on managing patients with suspected or confirmed COVID-19.

You can register for the Capacity Tracker here

If you experience difficulty registering, there is a help desk service contactable at 0191 691 3729 or via email

COVID-19 status.

In a recent change to CoolCare, we have introduced a new feature to enable you to record the ‘wellbeing’ status of your residents and staff members.  This information is vital in understanding the exposure within our sector and enabling accurate capacity planning at PHE and its impact on the NHS.  Don’t worry, no personal information is collected, it is anonymised and there is nothing more for you to do other than update the status when you see a change.  You will notice the new icon on the Staff and Resident record.  Help us help you by updating this information as often as you can.

custom reports.

The COVID-19 tracker is not just a tool for central administration, this information is readily available to you also from the Custom Report section of CoolCare.  You can create a report to track staff and Residents who may be presenting with symptoms.  Having this information helps you understand your staffing overhead or exposure if they are unwell.

PPE tracker.

To help you monitor your PPE usage, we have also created a free PPE tracker spreadsheet which can be downloaded here.

here to help.

If you need help or support with CoolCare, please don’t hesitate to get in touch with our Support Team who can help you with all your CoolCare queries.  We have also simplified our telephony system to help get you through to the right department sooner, just select Option 2 to be connected to the team.

Telephone 0113 385 3853 or email


coolcare heralds new partnership with for the top 20 care homes 2020.
need to know: adult social care infection control fund.
  • 28th May 2020
  • Iain Corrigan
  • News

More News

financial and managerial accounting | streamlining processes with coolcare.

Why is financial and managerial accounting vital to care home operations?  At CoolCare, we recognise that financial processes can take time to get to grips with. In fact, according to G2, 60 percent of small-business owners feel they aren’t very […]

managing stress at work | implementing stress management in the workplace.

How can managing stress at work enhance overall well-being? At CoolCare, our technology aims to make things easier for care homes by minimising time, repetition and stress when it comes to admin tasks. With this in mind, we’re keen to […]

technology services and customer help | our methods at coolcare.

Are you interested in discovering how CoolCare delivers excellent technology services and customer support to care home operators? At CoolCare, we understand the need for advanced technology to improve your care home operation. Our tailored onboarding process and post-support framework […]

learn to love your admin.

We'd love to show you our easy-to-use software for care home operators. Arrange a free demo.