As a care home manager, you juggle countless responsibilities every day, from managing staff rotas to ensuring the best possible care for residents. That’s why having the right tools can make all the difference.
At CoolCare, we’re committed to empowering care home professionals with efficient and intuitive solutions that make their jobs easier.
Our 2024 customer survey results highlight just how impactful CoolCare has been, and we’re excited to share the key insights with you.
What the Numbers Say
Our survey revealed some standout statistics, with 75.3% of respondents agreeing that CoolCare is easy to use. On reviews.co.uk, a further 87% would recommend CoolCare.
Ease of use is crucial in a busy care home environment where every second counts, and our commitment to simplicity ensures that even non-technical staff can quickly adapt to the system.
CoolCare also excels at saving time, with 67.7% of users highlighting this as a key benefit. Whether it’s automating payroll, simplifying rota management, or streamlining reporting, CoolCare empowers care home teams to focus their energy where it’s needed most.
How CoolCare Makes a Difference
Saving Time and Reducing Stress
Care home managers, administrators, and decision-makers alike told us that CoolCare’s ability to consolidate information in one place is a game-changer.
By automating time-consuming tasks like rota updates, invoicing, and payroll processing, our software eliminates the need for manual data entry, freeing up valuable time for your team.
As one care home manager shared, “CoolCare has reduced time spent on payroll and timesheets, allowing us to focus more on resident care.”
Streamlining Operations
Managing a care home involves juggling countless responsibilities, from shift cover to compliance reporting. We help to simplify these processes, making it easier to allocate shifts, track staff attendance, and manage daily operations efficiently.
Survey respondents praised our software’s intuitive design and automation features, which reduce errors and improve accuracy.
Nearly 70% of decision-makers agreed that CoolCare makes running their care home easier, a testament to the operational clarity our platform delivers.
Room for Growth
While we’re proud of our achievements, we’re also listening closely to your feedback to make CoolCare even better. Some users suggested enhancements to rota flexibility, attendance tracking, and shift-swapping functionalities.
We’re already exploring ways to integrate these improvements into future updates, ensuring CoolCare continues to evolve alongside your needs.
Testimonials That Inspire Us
Real feedback from care home professionals drives everything we do. Here are just a few highlights from our survey respondents:
“The rota is easy to use, and staff receive their shifts by text, making it simple to cover gaps quickly.”
“Payroll has become much easier, saving us time and ensuring accuracy.”
“CoolCare is by far the easiest system I’ve used – it’s so intuitive!”
These testimonials underscore the real-world value of CoolCare in care homes across the UK. If you’re also happy with CoolCare services, check out our referral scheme.
Software Feedback and Feature Requests.
The feedback on software features customers would like to see developed further includes suggestions such as:
- Rostering: Requests for enhanced scheduling and rota management capabilities.
- Staff Portal: Several mentions suggest users are interested in improvements or additional functionalities in the staff portal.
- Time and Attendance: Users have pointed out that time-tracking and attendance features could benefit from enhancements.
- Invoicing: Improvements in invoicing capabilities were also frequently noted.
- Recruitment Manager: Users seem to desire more robust tools or features for recruitment management.
A Partnership for Progress
At CoolCare, we view our relationship with care homes as a partnership. Your feedback shapes our development priorities, ensuring our software meets the unique challenges of your industry.
If you’d like to learn more about how CoolCare can transform your operations, reach out to our team or explore our latest features online.
Alternatively, why not check out our recent masterclass on digital systems for staff retention.
