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CoolCare is seeing the year out in style – celebrating the success of its customers on the platform, having saved them time and money through streamlined processes.

CoolCare is centred on admin made easy, with its services aimed at making operating care homes effortless, more efficient and more profitable. The latest customer analysis has revealed results above pre-pandemic levels for many of our customers, including increases above the national average in weekly fees, occupancy and private payer ratios. In 2022, CoolCare customers achieved between 29-62% higher weekly fees compared to the national average.

While customers are seeing increased business success, improvements have also been felt in major reductions both to the administrative tasks and the time taken to complete them. Where care providers are using the functionality to run invoicing and fee adjustments, homes are saving an average of half a day per month on this area of admin alone.

Furthermore, homes are, on average, benefitting from an 11-hour reduction in the time to process shift requests too – a function that not only saves time but also reduces the reliance on external staffing agencies. In an industry short of both staff and funding, these savings are vital to care homes’ bottom line and continuity of care.

On the positive end to the year for CoolCare and its customers, Fiona Hale, Managing Director said: “CoolCare has been around for 30 years and we’ve learned a lot in that time about how we truly make a difference in the day-to-day running of care homes. The administration requirements have increased consistently in that time so to see such positive results this year by saving so much admin time for our customers is a great end to 2022 and something we have every intention of building on in 2023 and beyond.”

Customers using the enquiry management functions have also seen occupancy return to pre-pandemic levels, as well as an average private occupancy ratio that is 5% higher than before Covid-19.

The year has seen exciting partnerships for CoolCare, aimed at making the lives of those working in care homes easier, from the integration with Person Centred Software, providers of the country’s most widely used digital care management system, to working with FlexEarn to offer earned wage access to care home staff amid the cost of living crisis. While CoolCare software focuses on efficient and seamless admin, its chosen partnerships create added benefits for users both within their roles and in their wider lives.

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