Implementation and Support

The installation has been very easy. We recieved all training that we required and the training was very good. We recieved our training from Macauly who told us he generally works on the support side. He was very interactive, answered all our questions, he was patient and clearly had a very good knowledge of the system. You could tell that he was invested in the Coolcare system and this had a positive impact on the training he delivered. We feel very confident moving forward and are very grateful for the time and effort he has given us.

Brilliant product, fantastic support! Smooth experience from start to finish! Support are so easy to get hold of and knowledgeable.

The “here to help” team are extremely helpful and provide much reassurance, advice and offer explanations when difficulties do crop up. They are very responsive.

As the CEO of a small care home group, I’m always looking for ways to streamline our administrative processes and save valuable time. The interface is clean and intuitive, making it easy for staff to pick up. Some key areas where Coolcare has helped us include occupancy management, rostering and payroll. Their occupancy dashboard gives a real-time view of vacancies and enquiries in progress. The scheduling tool allows managers to easily create and adjust staff rotas and Coolcare’s payroll features integrate with accounts, saving hours each month. Resident records and finance ledgers are now fully digital too, reducing errors and paperwork. Staff are happier not having to juggle paper forms. Their UK-based support is responsive to any questions. Overall we’ve found the software incredibly useful to use while streamlining our operations. I’d highly recommend Coolcare to any care home provider looking to streamline administrative processes and save valuable time.

We thought the team might be apprehensive of the move to digital. We took the time to explain to the reason we were introducing it and how it would benefit them all. By having a digital system, we’d be able to see who was letting the team down and nip it in the bud so that there was greater fairness and stability in the team. They understood that and quickly started using the electronic clocking-in. The administration and management team have found the software very easy to use.

The speed at which the team has been able to adapt to the new system is already impacting the bottom line for the better, with the rota system paying its way within weeks of implementation. I was impressed with the ‘Snap-to-Shift’ functionality that automatically adjusted early and late clock-ins to the shift patterns.

Very prompt and always readily on hand to help

The customer support team are very helpful when you call them. They seem to be patient, they make sure that any problem or issue you may have is resolved or dealt with.

We have been using Coolcare for over a year now, and have found it a really easy system to use. We use it for Residents and Staff payroll and it has been amazing. The sales support is really helpful with online chat and any issues that we have are sorted out promptly.