Software is only as good as it is used. Effective implementation and user adoption is key to success. That’s why our software is so intuitive and implementation is easy, with teams on hand to help your ongoing digital journey. CoolCare is more than just software, it’s great service.
Roll-out is the most important stage of the digital journey. We’d know: CoolCare has done it thousands of times.
Time taken for roll-out depends on the approach best for the operator. Some large groups roll-out in less than a week; some smaller operators prefer to take a couple of months to adopt all features.
CoolCare designs a plan suited to your goals. One thing is always consistent: learning the software is very easy.
Care Home Manager:
“The “here to help” team are extremely helpful and provide much reassurance, advice and offer explanations when difficulties do crop up. They are very responsive.”
Service is as important as product features. CoolCare gets that and prioritises customer care as highly as product development. Customers stay with us for 6.5 years+: well beyond the end of any contract. Less than 0.2% of customers leave us. Why? CoolCare works for them and they get the service they deserve. Our “Great” net promoter score doesn’t stop us wanting to be even better.
A full UK-based Support Team is on hand to help with any queries or technical support you need. It’s all included in your subscription fee. Phone, email or live chat directly with a Support Team Member: contact us in the way that works for you. The majority of queries are resolved that same day.
CoolCare has a full team of care home software specialist trainers to teach you how to use the software and help improve your skills. Training is delivered either on site or online.
A library of free user guides and video training is also available to access at any time.
CoolCare’s Customer Success team is dedicated to helping you get the most out of the software. Your success is their success. Included as part of the CoolCare subscription, each CoolCare customer has a dedicated Customer Success Manager. They look after your account and regularly review how we can help you meet your goals. Now that is service.
Like the care industry, CoolCare is constantly evolving. New software updates are released every few weeks. For free. CoolCare has a full team of UK based developers and product experts who make sure the product is secure and serving customers well. With each release, guidance on the new features and functionality is sent to customers so they can make the most of what CoolCare has to offer.
Care Home Manager:
“From other systems I have used it is by far the easiest to use and takes a matter of days to feel comfortable and confident in using the system.”
This is led by your needs and preferences for roll-out to your organisation. If we have all the required information from you, CoolCare can set up your access in a matter of hours so getting your subscription can be as quick as the same day! Our implementation team will work with you to understand how best to roll it out to your organisation – whether all homes at once, a phasing of features and/or a phasing of homes. We then tailor the training package to your needs and make sure your team have everything they need in place to start using the software as you go live with it.
Before installation, you’ll get to meet your customer success manager, training manager and a member of support to discuss your onboarding and setup. It’ll give us a chance to understand your business needs and goals. You’ll have a bespoke training agenda that aligns with your goals that will support you and your team with your Coolcare implementation, after training you still have a dedicated customer success manager to support you and to check that your post-implementation is going to plan.
We have a dedicated support team who can be contacted via the CoolCare chat client, phone or email who are here to help you through any questions you may have whilst using the system.
Yes, there is a dedicated project team within CoolCare who manage customer requests for adding or removing sites, merging or splitting databases or changing their company structure.
We recommend uploading your core resident and staff information to CoolCare, this is quick and will save you lots of time. The training and support team will be able to assist and advise you if required. As systems all work differently, it is best to build your data to ensure the integrity of what you are working from. If needed, support can upload pay rates (for an additional cost).
Care Home Manager:
“Absolutely so self explanatory and staff have taken to it really well.”
Take the "Aaargh" out of your admin. Say goodbye to reams of paper, endlessly clicking through spreadsheets and human errors of care home admin. Have your records saved digitally with smart features that are easily accessible across multiple care homes and teams.
Smarter staff management = better recruitment and retention. With less work for everyone, smart workforce processes mean improved outcomes, less cost and more time. It’s a no-brainer.
Manage staff hours efficiently. No more paper timesheets or hours of reconciliation. Just automated clock-ins, accurate shift adjustments and quick checks. Trust us: your team and bank account will thank you.
Streamline your resident finances; everyone's a winner! The team saves time and your invoicing is more accurate. With automated billing rules, speedy invoicing and analysis, you'll have time to dedicate to business improvement.
We'd love to show you our easy-to-use software for care home operators. Arrange a free demo.
